February 1, 2016
From: Servaline Inc. Headquarters
To: Phillip Khalid, Section Administrator of Division 2AE3
The following is an auto-generated memo from Servaline 2.0.
Good morning, Phillip Khalid.
Between March 2, 2015, and January 3, 2016, customer Jeremy G***** of Baltimore, Maryland, made twenty calls to the Servaline Automated Directory Assistant, versions 1.9 and 2.0.
A record of the customer's calls, as transcribed by Servaline 2.0, is attached.
As the first Servaline Inc. employee to examine this call log, please give it your careful attention.
For quality assurance, rank the interactions between Servaline Inc. and Jeremy G*****, fill out the onscreen questionnaire, and add your electronic signature along with the date.
Please make sure to file the review before the annual program update March 1.
To ensure customer privacy, Servaline 2.0 has redacted phone numbers and all but the first letter of transcribed last names.
Mr. Khalid, Servaline Inc. appreciates your assistance in making Servaline "The Number One Automated Directory Assistance Service in the Western Hemisphere."
Addendum: Due to technical difficulties with Server 2AE3, call transcripts from the eastern coast of North and South America do not include customer responses.
We apologize for the inconvenience and are working on the problem.
Transcript follows.
